Return Policy


Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your bag must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you haven’t received a refund yet, first check your bank account and then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customercare@gwenivx.com.
GWENIVX reserves the right to modify its return policy.